Hexcal Studio™

The load limit for Hexcal Studio is 101 lbs(45kg).

While we design it to withstand even higher loads, we recommend this weight limit for best stability and user experience.

Yes, we have developed four other versions for most countries in the world:

• The US version(Type B) can be used in in United States, Canada, Mexico, Japan and Taiwan region.
• The UK version(Type G) can be used in in United Kingdom, Ireland, Malaysia, Singapore, Hong Kong and Arabian Peninsula.
• The EU version(Type F) can be used in most EU countries and South Korea;
• The AU version(Type I) can be used in Australia and New Zealand.

For complete list, please check Plug & socket types (worldstandards.eu)

Please apply the following steps to restart the internal functions of the machine:

Step 1: Find the UPPER power button on the back side of the Studio and press it once to turn off the internal function of the machine. (INT button controls the internal power supply. It should be on your left hand side when the machine's front side faces you. DO NOT press the LOWER button as it will cut off all the power connecting to the Studio)

Step 2: Press the UPPER power button again to restart the internal function of the machine. The power button on the light panel should be fully on. If applying these steps does not fix the problem, please repeat again. If the problem still exists after repeating several times, please contact our support team via support@hexcal.com.

Without acquiring the Extension Kit, the height between Hexcal Studio and the desktop would be either 3.7cm (1.5", Regular Leg alone) or 6.6cm (2.6", Regular Leg + Short Leg).
With Extension Kit, you are able to further reduce or increase the height to 1.1cm (0.4", Short Leg + Additional Extension Leg) or 9.5cm (3.75", Regular Leg + Short Leg + Additional Extension Leg).
Also, you can increase its height by adding more sets of Extension Kit.

Please apply the following steps to restart the internal functions of the machine:

Step 1: Find the UPPER power button on the back side of the Studio and press it once to turn off the internal function of the machine. (INT button controls the internal power supply. It should be on your left hand side when the machine's front side faces you. DO NOT press the LOWER button as it will cut off all the power connecting to the Studio)

Step 2: Press the UPPER power button again to restart the internal function of the machine. The power button on the light panel should be fully on. If applying these steps does not fix the problem, please repeat again. If the problem still exists after repeating several times, please contact our support team via support@hexcal.com.

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The Wireless Charging Pad only charges Qi-enabled devices, while Apple Watch doesn't support Qi protocol. Apple Watch has its own dedicated wireless charger.

Please check 
https://www.wirelesspowerconsortium.com/products to find out if your device is a Qi-registered product.

The 2 USB bridging ports on the side are primarily designed for data transferring rather than charging devices. Therefore technically, the bridging ports support BC1.2 charging protocol but do not support Apple's standard charging protocol. We suggest charging your Apple devices through the fast charging port on the same panel. (Please refer to the diagram below)

No assembly needed for Hexcal Studio. Please refer to the User Manual for detailed instructions.

It is normal for the wireless charging pad on Hexcal Studio to charge slowly as it is strictly Qi certified for a better and safer charging experience.

To use Hexcal Studio's wireless charging pad, there are some tips:
1. Make sure your device is Qi-enabled. Please check the link: https://qi-wireless-charging.net/qi-enabled-phones/

2. Please remove the phone case before charging.
Thick phone cases and protruding cameras might affect charging quality.

3. Please put the device within the effective area, as indicated by the grey box.

4. Overheating is normal to reduce the risk of damaging the battery and other accidents. Qi protocol is extremely strict in safety tests, so don't worry. When the temperature cools down, your device will start charging again.

I hope these tips will be helpful to solve the problem. You can refer to this article for more information.
https://techtellectual.com/fix-wireless-charger-overheating/

Hexcal Studio: Hexcal Studio embodies our dedication to innovation and user-focused design. Utilizing our Reasoning Design Engineering (RDE) methodology, it combines advanced engineering with striking aesthetics. Made from high-quality materials, it promises durability and professional cable management for a tidy workspace. Smart technology features include power access for up to 14 devices, wireless charging, USB ports, and sophisticated cable organization. Adjustable components improve ergonomic comfort, and an immersive lighting system helps reduce eye strain while enhancing productivity. Additionally, Hexcal Studio is designed with sustainability in mind, using eco-friendly materials to reduce environmental impact.

Regular Desk Shelves/Organizers/Monitor Stands/Risers: Regular desk products serve basic organizational purposes and are typically constructed from standard materials such as plastic or basic metals. They offer fundamental features like simple storage solutions and fixed structures. While they are often more affordable, they lack the advanced technology, comprehensive cable management, and ergonomic customization that Hexcal Studio provides. These products are functional but may not offer the same level of durability, aesthetic appeal, or integrated smart features. They are suitable for basic needs but do not address the broader aspects of workspace efficiency and comfort.

Yes, it is normal. The aluminum top of the Hexcal Studio is designed to be slightly bent when unloaded. This is intentional and part of its engineering to support up to 500 lbs (you can even stand on it!). The top is pre-stressed to flatten out when monitors or other devices are placed on it, similar to the design of many bridge structures. If you notice it seems a bit bent in the middle when there is no load, simply add some weight to see it level out.