Welcome to Hexcal Support

Yes. Currently, we offer US/UK/EU/AU versions of Hexcal Studio to most countries worldwide. The product can work in 110-240v situation.

US outlet: United States, Canada, Japan, Thailand

UK outlet: United Kingdom, Ireland, Malaysia, Singapore, Hong Kong, Arabian Peninsula

EU outlet: Most EU countries, South Korea

AU outlet: Australia, New Zealand, China

If you wish to ship to a country or region that isn't on the list, please contact support@hexcal.com for inquiries.

Currently, due to expensive shipping costs, the Hexcal Elevate Standing Desk and Hexcal Inspire Chair are only available in the United States.

If you want to order them to your country or region, please contact support@hexcal.com for inquiry.

We accept all major credit and debit cards, including Visa and Mastercard. You can also check out quickly using PayPal, Amazon Pay, or Google Pay.

Flexible financing is available through Shop Pay. Simply choose your preferred method at checkout.

You can check out as a guest or create an account. Once you place an order, a Hexcal account is automatically created using your email address.

You can also manually register at Hexcal Account page, or log in using Google or Facebook.

With a Hexcal account, you can:

• Track your orders and history;
• Save shipping addresses for faster checkout;
• Earn and redeem reward points;
• View your WDSF entries and saved desk setups;
• Update your account info.

Yes, we do!

• New Customers: Enjoy 10% off when you sign up for our newsletter - find the signup form on our homepage or website footer. You’ll also be the first to hear about annual sales and exclusive offers.
• Students & Veterans: Eligible customers receive 15% off. Contact us at support@hexcal.com to apply.
• Bulk & B2B Orders: For large orders, business sales, or wholesale pricing, please reach out to sales@hexcal.com for a tailored quote.

Absolutely. We handle everything from individual desks to large-scale corporate orders.

Hexcal has served Fortune 500 companies, Silicon Valley startups, real estate developers, garage labs, and home offices.

To get started:

• Fill out the form at the bottom of our Enterprise Program page;
• Or email sales@hexcal.com directly;
• We also offer complimentary space planning - learn more in this article.

To request a business invoice, please email your company name, address, VAT ID, phone number, and email to support@hexcal.com. We’ll issue the invoice within 7 business days.

We offer worldwide shipping; however, certain products may have limited availability due to high international shipping costs.

United States:

We ship to residential or commercial addresses within the 48 contiguous states.

Unfortunately, we cannot ship to PO boxes, military addresses (APO, FPO, DPO), or Alaska and Hawaii by default.

If you'd like to place an order to Hawaii, additional shipping charges may apply.

International:

We have successfully delivered to over 50+ countries. In some regions, we partner with local third-party warehouses for faster delivery. Please refer to our Global Shipping Availability for more details.

If you have special delivery requirements, feel free to contact us at support@hexcal.com before placing your order.

Yes, we ship worldwide.

International shipping rates are calculated during checkout. Depending on your location and product availability, we may contact you for additional shipping information or options.

If you’re unable to place an order to your country, please refer to Global Shipping Availability Page or reach out to us at support@hexcal.com.

United States:

Orders are delivered via FedEx, UPS, or USPS. You’ll receive a tracking number by email once your order ships. A signature may be required upon delivery.

International:

Orders are shipped via local logistics services or third-party couriers, depending on your country. All deliveries are door-to-door, and tracking information will be provided by email.

You will receive two emails after placing an order:

1. Order confirmation email with your purchase details.
2. Shipping confirmation email with your tracking number once the order ships.

Tracking your shipment is easy using the number provided. For assistance or additional tracking support, contact us at support@hexcal.com.

Due to high demand and international shipping logistics, exact delivery times may vary.

• In-stock items typically ship within 1–2 business days.
• International orders may take longer if no local warehouse is available in your region.

Once your order ships, you’ll receive a tracking number by email to monitor your shipment. You may also contact the shipping carrier for real-time updates.

For further assistance, please email support@hexcal.com.

Unfortunately, we're unable to cancel your order once it ships.

If you want to change the cancel the order before it ships, please contact us immediately at support@hexcal.com.

Custom orders are subject to special terms:

• Backordered items: Products not available in your region may require international shipping.
• Made-to-order items: Customized products are submitted to production the next business day after payment.

Due to these conditions, custom orders are non-cancelable and non-refundable after 24 hours of order placement. Please contact support@hexcal.com within 24 hours if you need to make changes.

Please inspect the package upon delivery. If the outer box appears damaged, take clear photos before opening it. If the packaging is severely damaged, we recommend refusing the shipment and contacting us at support@hexcal.com right away.

Minor box damage can occur during transit but doesn’t necessarily mean the product inside is affected, as it's well protected.

If you accept the delivery and discover any product damage upon unboxing, don’t worry—we’ll take care of it. Simply email photos of the damage to support@hexcal.com, and we’ll assist you from there.

We begin processing your order straight away but please contact our customer service team immediately if there is an error with your address. If we are unable to update your shipping address, we can contact the courier to request a possible redirection.

Due to the large dimensions of these products, we currently only maintain regular stock in our U.S. warehouse.

In Mainland China and South Korea, we have local distributors offering both the Hexcal Elevate Standing Desk and Hexcal Inspire Chair through regional e-commerce platforms. Please feel free to reach out to them directly.

For customers in other countries or regions, you're welcome to contact us at support@hexcal.com. Our support team will do their best to assist you.

* Please note that additional international shipping fees may apply, and delivery may take 2–6 weeks, depending on your location.

Please note that different products may have varying warranty policies. For detailed information, refer to the product page.

The Hexcal Studio will be covered for 1 year from the date of purchase unless specifically stated otherwise. The warranty covers repair or replacement of defective parts, subject to the conditions set forth. Damage or deterioration resulting from ordinary use is not covered.
Please read our Limited Hardware Warranty for details.

Please refer to Return and Refund Policy for details.

We want you to enjoy Hexcal products as much as we do, and we’re confident you’ll be satisfied with your purchase. But if things don’t work out, don’t worry - our support team is here to help.

If you have questions about product operation or experience any issues, please contact us at support@hexcal.com. We’re happy to assist or address any concerns.

If you decide to return a product, we offer free returns within 30 days for orders placed on hexcal.com and shipped within the 48 contiguous United States.

Please note:

• Returns from Hawaii and Alaska are not eligible due to high shipping costs and logistical restrictions.
• Returns from other countries or regions may be limited due to international shipping costs. Please contact us for more details.
• If you purchased through a third-party distributor, please contact them directly for return or warranty assistance.

We welcome inquiries from potential distributors and resellers around the world. Please email your proposal or inquiry to sales@hexcal.com, and a member of our team will get back to you within 2 business days.

Yes, we have developed four different versions:

• The US version (Type B) can be used in the United States, Canada, Mexico, Japan, and Taiwan regions.
• The UK version (Type G) can be used in the United Kingdom, Ireland, Malaysia, Singapore, Hong Kong, and Arabian Peninsula.
• The EU version (Type F) can be used in most EU countries and South Korea.
• The AU version (Type I) can be used in Australia, New Zealand, and Argentina.

For a complete list, please check "Plug & socket types around the world" at worldstandards.eu

Without acquiring the Extension Kit, the height between Hexcal Studio and the desktop would be either 3.7cm (1.5", Regular Leg alone) or 6.6cm (2.6", Regular Leg + Short Leg).

With the Extension Kit, you are able to further reduce or increase the height to 1.1cm (0.4", Short Leg + Additional Extension Leg) or 9.5cm (3.75", Regular Leg + Short Leg + Additional Extension Leg).

You can also increase its height by stacking more sets of Extension Kits.

Minimal assembly is needed for Hexcal Studio. Please refer to the User Manual for setup instructions.

While conventional accessories tend to address workspace problems in isolation, Hexcal Studio integrates industrial-grade engineering and intelligent technology into a singular ecosystem.

Hexcal Studio Delivers:

• All-in-One Power Hub - 14-device charging with Power Distribution Unit (PDU), USB-C ports, and wireless charging;
• Professional-Grade Cable Management - engineered tunnels designed to eliminate clutter.;
• Premium Materials and Build - designed for lifetime durability;
• Holistic Workflow Integration - unifies lighting, ergonomics, and power into one device.

Hexcal Studio is designed to outperform disposable plastic organizers and static risers.

The Hexcal Studio is 47.3" (1.2m) long and 8.7" (0.22m) wide. The distance between the legs is 37.8" (96cm), so the smallest reccommended desk width is 40".

The firmware is the latest, so there is no need for an upgrade yet.

Please subscribe to our newsletter to get the latest product development updates.

Hexcal Studio is 47.3" (1.2m) long and 8.7" (0.22m) wide.

For detailed dimensions, please check out its specs.

The current version we are offering is the founder's flagship edition. There is no other Hexcal Studio model at this moment. Please subscribe to our newsletter to get the latest product development updates.

Absolutely. Hexcal Studio is engineered to enhance any workstation configuration:

✅ Single Monitor
Works with standard displays up to massive ultrawides like:

• Apple Studio Display
• Samsung Odyssey G9 (49")
• Samsung Odyssey Neo G9 (57")

→ Tip: Use our Heavy Duty Monitor Arm for large curved displays

✅ Dual Monitors
Optimized for two 27" screens (or other sizes) with seamless power/cable integration.

✅ Multi-Monitor Setups
Ideal solution for your 3x27" array:

1. Mount monitors on a triple-arm stand.
2. Position Hexcal Studio below the displays.
3. Connect all devices to Studio's PDU for centralized power and connectivity.

We strongly advise against direct mounting. While limited smaller monitor mounting is technically possible under strict conditions, desk mounting remains the only recommended solution for safety and stability. The monitor's center must align perfectly over Hexcal Studio as any off-center weight may tip the entire unit.

If you're looking for a standing desk that blends form, function, and intelligent design, the Hexcal Elevate is an outstanding choice. Crafted from premium materials, it features smooth, reliable electronic height adjustment powered by a top-tier Linak® frame.

Built-in cable and power management keep your workspace organized, while the sleek, minimalist aesthetic enhances any environment.

The modular accessory system allows for easy customization, making it a future-proof centerpiece for productivity and style.

Yes, our desks are designed to be highly stable — among the most stable on the market. That said, a slight amount of wobble is normal with all sit-stand desks, especially at taller heights. The higher the frame extends, the more susceptible it becomes to slight movement.

While some wobble is normal, here are a few factors that can affect or improve stability:

• Ensure all screws are properly tightened during setup.
• Monitor arms tend to amplify any minor movement.
• Some monitor stands wobble more than others, depending on their base design.
• The most noticeable wobble typically occurs when users intentionally push or shake the desk to test its stability — not during regular use.

We take build quality seriously and use premium components to minimize movement and maximize stability at any height.

Yes — cable management is one of our specialties. In addition to the built-in cable channels integrated into the desk frame, we offer several modular solutions to suit different needs and budgets:

• Under-Desk Cable Management Tray: A must-have accessory designed specifically for our standing desk, keeping cables neatly tucked away.
• Hexcal Studio: A premium, all-in-one workspace system that offers elegant and comprehensive cable management — ideal for professional studios or executive offices.
• Cable Management Kit: A 288-piece set that includes cable clips, sleeves, anchors, ties, and more — perfect for DIY setups and extra organization.

For more ideas and options, please visit our Products page.

We do our best to ensure our product photos are accurate — but many customers tell us the Hexcal Elevate Standing Desk looks even better in person.

The desk is crafted from premium materials with a sleek, minimalist design that’s difficult to fully capture in photos. Subtle details like the smooth texture of the desktop, the precision of the desk frame construction, and the clean cable management are often more striking when seen in real life.

If you’d like a closer look, we recommend checking out our customer reviews or video showcases, where you can see how the desk appears in real home and office setups.

For a complete and ergonomic workstation, we recommend pairing your standing desk with Hexcal’s curated accessories — designed to enhance comfort, organization, and productivity. Key recommendations include:

• Hexcal Studio – Our flagship product for home labs and executive offices. It features built-in power supply, advanced cable management, and integrated task lighting for a clean, professional setup.
• Under-Desk Cable Management Tray & Under-Desk Drawer – Modular accessories that expand your desk’s storage and cable organization capabilities.
• Hexcal Inspire Chair – An ergonomic chair designed to complement the standing desk, providing optimal posture support.
• Hexcal Monitor Arms – Fully adjustable for multiple screen setups, reducing neck and eye strain while freeing up desk space.
• Other Accessories – From lighting to organization kits, explore more options on our All Products page to build your ideal workspace.

Each accessory is designed to work seamlessly with the Hexcal Elevate, making it easy to create a tailored and high-performance environment.